Alert
Unfortunately, we are not able to proceed with your registration if you do not have the power to enter your company into a legally binding agreement with NT Power.
We know some customers have experienced brief power interruptions or flickering in recent weeks, and we understand how frustrating it can be.
We’ve reviewed the recent incidents and found that they have consistently occurred at the same time as nearby outages caused by animal contact with electrical infrastructure.
When this happens, the system’s protective equipment responds automatically to isolate the affected area and minimize the number of customers affected by a prolonged outage. Customers nearby may notice a brief flicker or momentary interruption as the system responds.
While this means the system is working as intended and helping to prevent a longer outage for more customers, we know that doesn’t make momentary interruptions any less disruptive.
Our crew is keeping a close eye on areas where we’ve seen increased animal activity and is actively patrolling the system. We are also continuing to add wildlife guards at locations where they can provide additional protection and help reduce the risk of future interruptions.
How Customers Can Help
If you notice arcing or flashing, animal nests or dens, or ongoing animal activity on or near electrical equipment, please let us know.
For non-emergency concerns, you can email Click here to show mail address. Photos and detailed location information, such as the nearest address or pole location, are especially helpful to our crews.
As always, please keep a safe distance from electrical equipment and never approach downed wires or equipment that appears damaged.
Thank you for your patience and understanding as our crews continue to monitor the area and work to reduce these interruptions.