Service Requests

Man in orange working on the electrical lines

New Services, Service Upgrades, Temporary Services and Service Removals

Do you require:

  • New service connection of a residential, commercial or industrial facility
  • Electrical service upgrade
  • Removal of permanent or temporary service
  • Electricity meter relocation
  • New Electric Vehicle Supply Equipment (EVSE) connection


Service Connection and Upgrade Request

Account Details

Service Address
Account Details Type
Service Type
Current (Billing Address)

Customer Information

Customer Name

Contractor Information

Contractor Name

Single Point of Contact

Single Point of Contact

Hydro Service Information

Customer Class
Proposed Switch
Existing Switch
Meter Base Location


  1. Hydro and Gas services must be installed on opposite sides of the house for underground services
  2. Recessing, architectural detailing, or embedding of the meter base or conduit is not allowed
Are you installing an Electrical Vehicle Charger?
Note: The estimated date is not a guaranteed schedule or a scheduled connection date. Scheduling of hydro service connection is conditional upon meeting all of NT Power requirements.

Additional Comments


  1. A surveyed drawing in AutoCAD of the property must be provided and include the following information: site location from the roadway centreline to the back of the property, the proposed house footprint and driveway, proposed hydro and gas meter locations, and existing services (gas, cable, phone, & water).
  2. Once the design is complete a letter outlining the cost along with a Service Agreement & Consent Forms will be sent electronically.
  3. A service layout with both trench and meter base specifications will be sent to you upon receipt of payment.
  4. For underground services, an NT Power Site Inspector will oversee the trench construction.
  5. For the new service to be energized, NT Power must have received a Connection Authorization from ESA, the completed Service Agreement and Consent forms, and have all outstanding costs paid in full. Note that applicants are cautioned not to incur any major expenses until all necessary approvals have been granted.
  6. Further information may be required to proceed.


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256 MB limit.
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